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SECTION I: BIGGEST PROBLEMS, BEST PRACTICES

CHAPTER 1. MANAGERS, TELL ME WHERE IT HURTS

CHAPTER 2: Pathway to Perpetual Advantage

CHAPTER 3: Defining the Scorecard

SECTION II: Talent

CHAPTER 4: Talent

SECTION III: Technique

CHAPTER 5: Technique

SECTION IV: Teamwork

CHAPTER 6: Teamwork

SECTION V: Technology

CHAPTER 7: Technology

SECTION VI: Trust

CHAPTER 8: Trust

SECTION VII: Transformation

CHAPTER 9: Transformation — Making It Stick

Appendix-Review

R.A.D.A.R.^® Six P’s of Winning a Complex Sale

Bibliography

The Complex Sale, Inc.